Description

Our system experienced high volume of traffic, which exceeded our current rate-limiting capabilities. This led to intermittent service disruptions for a subset of our users, primarily impacting those in Europe.

What happened

Between 17:05 CET and 17:46 CET on Sunday, 19th January, our monitoring systems detected a significant increase in incoming traffic to our services. While our infrastructure is designed to handle high levels of activity, this spike exceeded the thresholds configured in our systems, resulting in delays and temporary unavailability for some users.

What we’re doing to prevent this in the future

To reduce the risk of similar disruptions, we are implementing several measures, including:

• Strengthening our collaboration processes with customer integrations to better anticipate and plan for traffic changes.
• Improving traffic management systems to dynamically adjust to unexpected load patterns.
• Conducting a full review of our monitoring and alerting systems to ensure faster detection and response in the future.